Refund policy
Once the package is handed over to the shipping carrier, we are no longer responsible for it's transit. We do monitor our shipments to catch any issues as they arise and try to handle them with our local contacts. If a package is lost, we will try our best to help you in any way. In order to prevent this, it's recommended that you upgrade to priority mail at checkout to which the USPS provides $50 insurance coverage. If you would like to purchase additional coverage, please contact us.
Please make extra sure to check your shipping address to verify that it's correct. We are not responsible for any shipping addresses entered incorrectly by the customer. If the package is returned to us for this reason or held up, the customer will be responsible for all charges to correctly deliver the package.
We will only provide free shipping one time each order.
*If your package states "delivered" and you state you haven't received it, we will not be able to help you with the delivery carrier. You will need to handle this with your local postal office and carrier. We are NOT responsible once the packages are handed over to the shipping carrier.
RETURNS
Any items requested for return are for STORE CREDIT ONLY. No exceptions. A store credit (minus any upgraded shipping or international shipping charges) will be added to your account for applicable returns. Your item must be dropped off (postmarked) within 14 business days (Mon-Fri) from the delivery date. We highly recommend a delivery confirmation or receipt showing your drop off date should any problems occur.
Defective Items
We inspect each item prior to delivery. However, if you receive a defected item please snap a picture and email us at: BEBERAVEATHLETICS@GMAIL.COM Please put DEFECTIVE in the subject line. We will email you a shipping label to return the item back to us.
You must contact us within 3 days of delivery.
Wrong Order
If you have received an incorrect order, please email us at: bebravesupplyco@gmail.com Please put INCORRECT in the subject line. We will email you a shipping label to return the item back to us. You must contact us within 3 days of delivery.
Exchanges
We do not offer exchanges at this time due to limited inventory. We cannot hold items while we wait on your return. We will process your return as quickly as we can so that you may order another size.
Any items damaged by customer, worn (makeup, perfume, deodorant marks), smell of smoke, smell of animals, washed, received without original tags when applicable WILL NOT be accepted.
We inspect every return received and can refuse your return based on the reasons listed above. If this occurs, your package will be sent back to you COD. If the package is again returned to us, we will hold your items for 30 days. After 30 days, your items will be donated to charity.
PLEASE MAIL YOUR RETURN TO:
JUMPED OR BEBRAVE ATHLETICS
PO BOX 7011
BUNKERVILLE,NV,89007